1. Electronics
Faulty, damaged, wrong or not-as-described items
Tell us within 7 days of delivery. After inspecting the item, we will offer a repair, a replacement or a full refund including the delivery fee, whichever is appropriate. We will collect the item at no cost to you.
Change of mind
You may return an item within 7 days of delivery if it is unused, complete and in its original sealed packaging. You cover the cost of returning it. Items whose seal has been broken, or which have been activated, registered or personalised, can only be returned if faulty.
Not covered
- Damage caused by misuse, accidents, liquid, power surges or unauthorised repairs.
- Normal wear and tear.
Faults that appear after 7 days are handled under the manufacturer's warranty where one applies. We will help you make a claim.
2. Cancelling an order
- Unpaid orders are not charged and can simply be ignored.
- Paid orders not yet dispatched can be cancelled for a full refund. Contact us as soon as possible with your order reference.
- If we cancel an order (for example, because an item is unavailable), you get a full refund.
3. Landed properties
- If, before the sale documents are executed, a defect in title is found or we cannot deliver the property as described, you get a full refund.
- If you withdraw after paying but before the sale documents are executed, we will refund you, less any reasonable third-party costs already incurred on your behalf (such as legal searches or survey fees). These will be itemised and supported by receipts.
- Once the Contract of Sale or Deed of Assignment has been executed, refunds are governed by that agreement and by law.
4. Rented properties
- If the property is unavailable or materially different from its description before you sign the tenancy agreement and collect the keys, you get a full refund.
- If you withdraw before signing and taking possession, we will refund you, less any itemised third-party costs already incurred on your behalf, where permitted by the applicable tenancy law.
- After you take possession, refunds and early termination are governed by the tenancy agreement and the applicable tenancy law.
5. How refunds are paid
Approved refunds are made to your original payment method through Paystack, normally within 7 to 14 working days of approval. Your bank may take a few extra days to show the credit. We will email you when the refund has been issued.
6. How to make a request
Contact us with your order reference (shown in My orders and your confirmation email), a description of the problem and photos where relevant:
- Email: hello@yourdomain.com
- Phone: +234 800 000 0000 (Mon – Sat, 8:00am – 7:00pm)
If you are not satisfied with how we handle your complaint, you can contact the Federal Competition and Consumer Protection Commission (fccpc.gov.ng).